- Shipping & Returns
Shipping & Returns
Outdoor Distinctions ships product throughout the United States. Hawaii and Alaska orders do require special shipping and handling charges. If your ship to location is beyond the USA border please contact Outdoor Distinctions Customer Care at 1.844.345.2424 from 8:00 am - 5:00 pm Monday through Friday EST for order processing.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
***Please note that Pergola, Arbor, and Planter Box products are custom cut to size for each individual customer. We do not accept returns or issue refunds on these products as all sales are final.***